privacy-policy
This Privacy Policy explains how District Administration Saran handles information received through its WhatsApp-based communication service.
1. Information We Collect
Depending on the service requested, we may collect information such as:
- Name and contact details
- WhatsApp mobile number
- Application or reference number
- Documents or information voluntarily submitted by the user
- Messages, queries, complaints, and other information provided through WhatsApp
We collect only the information necessary to provide the requested service or respond to the user’s communication.
2. Use of Information
The information received through WhatsApp may be used to:
- Respond to citizen queries and requests
- Provide information regarding applications or services
- Process and track requests submitted by citizens
- Communicate service-related updates and notifications
- Verify information where required for the concerned government service
- Improve the delivery and administration of digital services
3. Sharing of Information
Personal information will not be sold or used for commercial purposes.
Information may be shared with the concerned government department, office, or authorized personnel where necessary for processing the requested service or as required under applicable law.
4. WhatsApp and Third-Party Services
This service uses the WhatsApp Business Platform provided by Meta Platforms, Inc. Messages and information transmitted through WhatsApp are subject to WhatsApp’s applicable terms and privacy practices.
Our application does not request access to a user’s WhatsApp contacts, messages, or other information beyond the information voluntarily provided through the service and information necessary for providing the requested service.
5. Data Security
Reasonable administrative, technical, and security measures are implemented to protect information against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
Information is retained only for as long as necessary to provide the requested service, meet administrative requirements, or comply with applicable laws and government record-retention requirements.
7. User Rights
Users may contact the concerned office regarding information submitted through this service and may request correction of inaccurate information, subject to applicable laws and record-retention requirements.
8. Contact
For questions regarding this Privacy Policy or information submitted through the WhatsApp service, please contact:
District Administration, Saran
District – Saran, Bihar, India
9. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in the service, applicable laws, or administrative requirements. The updated policy will be published on this page.
District Administration, Saran
Government of Bihar